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No internet required

Collect payments even when your customer has no internet access. All they need is a phone connection.

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IVR technology

Our Interactive Voice Recognition system will guide your customers to punch in and authorise payment using any connected phone.

Fully secure

All transactions are encrypted and take place in a fully-secure, GDPR-compliant, PCI DSS Level 1 certified environment hosted in Germany.

How does it work?

A must-have for MOTO/Telesales or any business that relies on telephone orders for sales of products or services, call-n-pay lets you accept payments anytime, anywhere.

Your customer support team or call centre agent accepts the order from a customer on the telephone and forwards the customer to the automated call-n-pay telephone number (IVR system) for payment. The customer then enters the payment details via their phone in the call-n-pay system. The payment status is confirmed to the customer and the merchant system gets notified by the Novalnet system.

Transactions are processed in a fully secure PCI DSS Level 1 environment, which saves you the hassle of having your own PCI compliance.

Frequently Asked Questions

Call-n-Pay allows customers to complete payments via a secure telephone call. It’s especially useful for businesses offering support over the phone, telesales, or remote billing without web checkout.

The support agent transfers the customer to a secure phone line where the customer enters their payment information using IVR (Interactive Voice Response) technology. Once the payment is completed, the call is forwarded back to the support agent to complete the rest of the process—ensuring PCI-compliant, secure transactions.

Yes. Novalnet’s Call-n-Pay ensures PCI DSS compliance and does not expose sensitive card data to agents or phone systems. All transactions are SSL-encrypted and processed on secure servers.

This solution is ideal for call centers, travel agencies, healthcare providers, B2B service companies, and any business that accepts payments via phone-based interactions or invoices.

Absolutely. Call-n-Pay is well-suited for urgent orders, failed online payments, and high-value deals where quick, secure payment confirmation is critical.

Yes. Merchants get real-time transaction tracking, payment status updates, and complete logs via Novalnet’s merchant dashboard to ensure transparency and control.

No. Call-n-Pay requires no app download or login. The customer only needs internet access to open the payment link and complete the transaction securely from their browser.

More ways to collect online payments

Hosted payment page

Redirect customers to our fully-secure hosted payment page. They’ll be back on your website as soon as the payment is completed.

Plugins

Use one of our 100+ ready plugins to connect payment to your e-shop, CRM or ERP platform instantly.

Pay-by-link

Accept payments with a click, even with no webshop or POS. Create a link, share it and get paid instantly.