Subscription Management

SUBSCRIPTION MANAGEMENT FOR RECURRING PAYMENTS

With free subscription management, Novalnet offers you an easy way to process recurring payments. An initial direct debit or credit card transaction is followed by the fully automated execution of further payments. Subscriptions are primarily used for the sale of digital goods, subscription boxes or groceries, where they serve the purpose of gaining access to a specific service for a specific, recurring period of time (e.g. monthly). With our automated member management, you can perfectly combine subscription management.

Advantages

Subscriptions are primarily used for the sale of digital goods, subscription boxes or groceries and serve the purpose of gaining access to a specific service for a specific, recurring period of time (e.g. monthly).

Automate Recurring Payments

Saving time and reducing costs are the keys to your success. Novalnet takes over the triggering of your subscriptions as well as the continuous monitoring of incoming payments. After an initial SEPA direct debit, PayPal, invoice or credit card payment, we carry out further payments fully automatically.

Flexible Right From the Start

You have maximum flexibility in your settings, you can offer unlimited as well as limited-term subscriptions and set up each period from one day (e.g. three days, a week, a month, at the beginning of the month, etc.) as the debiting cycle. The duration of the subscriptions and prices can also be freely designed.

Pause and Quit

You can suspend an existing subscription for a certain period of time. Subscriptions with a limited term are automatically terminated by us at the end of the term. If you cancel unlimited subscriptions, we provide your end customers with a user-friendly end customer portal at https://card.novalnet.de. However, you can also manage your end customer support yourself using our interface software.

2 Variants

Novalnet supports the following two variants of subscription management:

Variant 1: Subscription management at Novalnet

Variant 2: Subscription management at the retailer/marketplace operator

With both variants we can, if you wish, e.g. take over the mailing of invoices and payment reminders as well as the dispatch of notification e-mails to your end customers (information about the debit, SEPA direct debit advance notice, subscription renewals, reminders about the expiry of the validity of payment data including the possibility of updating etc.). In the event that you would like to use our dunning and collection system, we can send your customers notification e-mails, e.g. about unsuccessful debits or payment reminders including a link for immediate payment settlement of the outstanding claim, etc. We can easily transfer all of the above letters and emails to your corporate identity or similar, both in terms of content and appearance. to adjust.

Variant 1: Subscription Management at Novalnet

Fully integrated and automated subscription management

In addition to the processing of recurring payments using the payment reference option, Novalnet also offers the simple option of processing recurring payments with a free, fully integrated and automated subscription management. An original direct debit, PayPal, credit card or purchase on account transaction is followed by the fully automated execution of further payments.

You have maximum flexibility in your settings and can offer both an unlimited and a limited subscription with different variants (dynamic subscription, predefined subscription, etc.). Any period of one day or more is conceivable as a debit cycle (e.g. three days, a week, a month, at the beginning of the month, quarterly, half-yearly, yearly, etc.).

Novalnet takes over the triggering of the subscription for you as well as the continuous monitoring of incoming payments through a predefined and fully automated process. Thanks to the comprehensive interface (as I said, fully automated) and also via the Novalnet admin portal (in this case manually), you can of course also trigger the control yourself, automatically or manually.

Novalnet also offers end customers a user-friendly end customer portal (http://card.novalnet.de) for the cancellation of unlimited subscriptions. This is an optional service that you, as a contractual partner of Novalnet, are free to choose. When this service is activated, your end customer can easily cancel their subscription at the end of the agreed term. If this service is deactivated, the end customer will no longer be able to cancel himself via the Novalnet portal. You can of course also manage your own end customers with the Novalnet interface.

The fully automated subscription management reduces your time expenditure: subscriptions are triggered automatically, incoming payments are monitored by Novalnet and the billing of subscriptions with different terms is possible. Thanks to the integrated subscription management at Novalnet, you have the option of using and integrating the functions described below in the simplest possible way.

Variant 2: Subscription Management at the Retailer/Marketplace Operator

In addition to one-off debits, Novalnet also offers you the processing of recurring payments. The control of the recurring payment or the renewed one-off payment by end customers who have already paid in the past can be done by the dealer/marketplace operator himself (without renewed customer interaction).

Functions

Novalnet Informs About the Expiry of the Credit Card

Which retailer does not know: the end customer has a current subscription or an active payment reference using the credit card payment method. The current payments are regularly debited from his credit card. But now it comes as it should: The validity of the credit card expires; however, the customer failed to update the credit card details. And then there is an unwanted payment default.

Novalnet has recognized this problem and developed a new information service, the “Validity Reminder for Expiring Payment Data”. Before a credit card expires, Novalnet informs its dealers of this conveniently and securely. This gives retailers the opportunity to inform their customers about the upcoming process in a timely manner and to request updates. This service is of course not only available in German, but also in English. This avoids payment defaults and unnecessary expenditure of time.

Predefined Subscription

With predefined subscriptions, you can preset the desired subscription cycles with duration, amount, currency and number of repetitions in the Novalnet admin portal. When the payment is actually called, these settings are then only referenced and the Novalnet system creates the subscription according to these settings. The amount no longer has to be transferred when the payment is called, as it is already stored in the subscription settings.

This can be done for up to two different subscription cycles or periods with different amounts, e.g. B. if you have a business model in which the end customer pays an amount of EUR 20.00 in the first month and then EUR 50.00 every quarter without a time limit, as long as the end customer or you do not cancel the subscription.

Temporary Subscription

Subscriptions with a limited term are automatically terminated by us at the end of the term.

Perpetual Subscription

Subscriptions with an unlimited term will be processed until the subscriber properly terminates the subscription or a chargeback occurs.

Dynamic Subscriptions

With dynamic subscriptions, only the currency and the assignment to a product are permanently stored. Amounts and subscription cycles are dynamically transferred when the payment is called, Novalnet then automatically creates the subscription according to the transmitted specifications and carries out this on the basis of automatic subsequent debits. This can also be done for up to two different subscription cycles or periods with different amounts, e.g. B. if you have a business model in which your end customer pays an amount of EUR 20.00 in the first month and then EUR 50.00 every quarter, with no time limit, as long as neither party cancels the subscription.

Suspend (pause) Subscriptions

Both in the dealer administration offered by Novalnet and via the comprehensive interface, it is possible for you to suspend existing subscriptions for certain periods. The automated continuation then takes place after the specified period.

Management of Subscriptions via Interface

Both the interface and the Novalnet admin portal can update the amount to be collected and the period as well as the payment details of current subscriptions (e.g. when changing the payment method, using a new credit card after the previous one has expired, etc.). Of course, it is also possible to cancel subscriptions.

Termination of Subscriptions

Novalnet normally terminates subscriptions in one of the following three ways:

• by hand by the end customer (optional, if you wish: in the end customer portal https://card.novalnet.de)
• manually by the dealer in the admin portal (https://admin.novalnet.de)
• via a call to the API by the dealer

The settings with regard to the desired subscription cycles (duration, amount and number of repetitions) are automatically processed by Novalnet, both in the case of dynamic subscription management and the predefined subscription, without further action by the retailer. Novalnet takes over the triggering of the subscription for you and the continuous monitoring of incoming payments through a predefined and fully automated process. Thanks to the comprehensive interface (as I said, fully automated) and also via the admin portal (in this case manually), you can of course also trigger the control automatically or manually.

Waiting status

Another option that Novalnet offers for payments by direct debit and credit card is the waiting status (“on hold” function). A payment call is initially carried out including fraud prevention, but not yet finally completed. In the case of direct debit payments, this means that the direct debit has not yet been forwarded to the bank; In the case of a credit card payment, the amount is initially reserved on the end customer’s credit card, but not yet finally charged. Only when the payment is confirmed by the contractual partner will the payment be completed (transfer of the direct debit to the bank for collection or debiting of the reserved amount on the end customer’s credit card). A confirmation (or cancellation) of the payment can be made both through the administration interface and via the interface. In addition, a deadline should be set after which the payment is automatically activated unless a cancellation has been made in the meantime.

Change or Update an Existing Subscription

You can change or update the amount of an existing subscription so that the new amount is used for all future subscription periods of a particular subscription.