Of course, click and collect is also possible with our solution. Due to the OmniChannel capability of Novalnet, both e-commerce payments via the most popular online payment methods, mobile payments, and payments at the POS can be processed via a uniform platform. The resulting synergy effect will be clearly reflected in the following simplified process landscape. Above all, by consolidating all payment channels, both the accounting area and the data forwarding to your tax office will be optimized at the highest possible level. “Omni-channel” was yesterday, “unified commerce” is today:
- This means a central platform
- Data synchronized everywhere
- Connects all channels in real time
With just one central platform, we provide you with the capabilities to manage all customer interactions to ensure a unified, consistent user experience across channels and devices – from the customer interface to back-end technology. Instead of multiple interfaces, contractors, or points of contact, you get all of Novalnet’s services from a single source with just one contract, just one platform, just one direct point of contact. Central processing, a seamless customer experience and a link between online and offline processes (e.g. Click & Collect, Click & Reserve, etc.) in the store, in the online store, in-app and on all other channels are a matter of course.