TEST & PRODUCTIVE OPERATION

After creating an account, your Novalnet account is initially in test mode. In this, your account is isolated from the live system so that you can test the Novalnet interface in terms of function and operation as often as you like.

We provide test data for testing the various payment methods. By using our test data, payments and their processes can be simulated. The information as to whether a transaction has been processed in test mode or in live mode is always saved and also always transmitted back to your system and communicated by e-mail.

At the beginning of the processing of a transaction, the test mode is set if:

  • You are still in test mode at Novalnet and/or
  • The parameter test_mode is set in the payment call (= 1) and/or
  • Test data has been used.

Test bookings are not submitted to the bank or credit card acquirer for debit. Shortly after midnight, all test transactions of the previous day for which the “test mode” feature is set are automatically deactivated. These are no longer visible in the online statistics.

Live Commissioning

An account goes live as a rule within a few hours as soon as all necessary steps have been completed by the contractual partner. Approval is given by Novalnet Compliance and at your express request.
As soon as you have successfully tested all selected payment methods, write us an email that you would like to “go live” with your account. After the account has been activated, you can use our services to the full. We will of course inform you about this by e-mail.

Timing and Requirements

Technical implementation of the services offered by Novalnet, including a comprehensive test phase, usually takes between 2 and 4 weeks (depending on the effort). The time required for this depends mainly on the effort, the special requirements and your individual wishes. The technical department of Novalnet also supports you and your team with the technical implementation. Our experienced employees will also support you during the test phase.

The implementation is possible immediately! Several employees from technology, compliance, support and various managers and employees from quality assurance will also successfully implement your project.

The implementation of the Novalnet interface requires a little technical know-how – but our experienced technicians will be happy to help you here too.

Technical Support during Implementation

With its own in-house technical development department, Novalnet offers a flexible and professional service for connecting to all of our contractual partners’ systems. If you have special or customization requests, we would be happy to talk to you about the project effort and implementation. We maintain a complete software department that takes care of the special adaptation of individual solutions for contractual partners, and in this respect, we implement a wide variety of projects.

We help you with the integration of the different payment methods, the selection of security modules, even with a possible change of the complete payment system, as well as with the realization of completely new projects.

One of the many typical adjustments for the contractual partner is, for example, the individual integration of the payment processes into his existing system as well as the transferor transmission of the additional data to third systems (backend / ERP / accounting etc.) based on the current status of the contractual partner (connection via Connectors, the takeover of existing customers and tokens, the takeover of blacklists and whitelists, etc.). In addition, Novalnet has its own team for tests, quality assurance and quality management to provide the appropriate checking and technical support – for user-friendly and optimal integration of the payment processes that optimally match the customer checkout and the other processes. We offer this support for both test and live operation.

Transfer of existing customer data from another PSP / acquirer/service partner

After you, as the contractual partner has granted the power of attorney, we will contact your previous payment service provider (PSP) / acquirer/service partner directly and take care of the complete transfer of the data from your existing customers, in particular also the sensitive payment data (via secure channels ). Taking over existing customers is therefore not a problem with the cooperation of the other PSP / acquirer/service partner. In the past, we have already made a quick and uncomplicated change for various large customers (contractual partners).

This process fully complies with the Payment Card Industry Data Security Standard (PCI-DSS).

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